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GOVERNMENT SERVICE DELIVERY SURVEY 2017

SU’ESU’EGA O AUAUNAGA A MATĀGALUEGA MA OFISA A LE MALO 2017


The Government Service Delivery Survey 2017, formerly known as the Client Satisfaction Survey, is designed to get your feedback on services provided by Government that you’ve used for the past 12 months. The findings from this survey will inform the Government’s Service Improvement Program. The Program is part of Government efforts under the Public Administration Sector Plan 2013/14-2017/18 to improve the quality of public service delivery. In brief, your responses will tell us what we need to fix within our offices to make your experience as a customer better.

Your responses will be kept strictly confidential.
 

O le Su’esu’ega o au’aunaga a Matagaluega ma Ofisa a le Malo 2017, e aoina ai faamatalaga tau i auaunaga sa ofoina atu e mataglauega ma ofisa a le malo I le 12 masina talu ai. O faamatalaga uma o le a aoina mai i lenei suesuega, o le a fesoasoani tele lea i Polokalame ua faataatia e le malo e siitia ma faaleleia aitili ai lana auaunaga mo le atunuu. O lenei Su’esu’ega o loo aofia i lalo o le Fuafuaga mo Pulega ma Ta’iala o auaunaga a le Malo 2013/14 – 2017/18 ma lona fa’amoemoe autu ina ia siitia le tulaga faamalieina o tagata lautele i auaunaga a itu tino eseese o le Malo.

I lona aotelega, o finagalo ma manatu o le’a tuuina mai e ala i lenei pepa fesili o le’a manino mai ai ni isi o vaega o lo’o lape ai le au’aunaga, ma o le a galulue ai le Komisi ina ia fa’aleleia, e ala i se Polokalame fa’aauau e si’itia ai le tulaga o auaunaga a le Malo (Service Improvement Program).

O faamatalaga uma o le a tuuina mai o le a malu puipuia ma e le faatagaina le faailoaina atu.

 
Instructions:
Fa'atonuga:
  1. Please record the name of the Ministry you visited, the type of service you used, and your most recent encounter with that Ministry. / Tusi le igoa o le Matāgaluega po’o le Ofisa o le Malo sa e asia, o le au’aunaga sa fa’aogaina, ma le aso/masina lata mai sa e asia ai.
  2. Record the number that best represents how you feel about the service you received. / Li’o le fuainumera e te silafia e talafeagai ma le faatinoga o le auaunaga sa tuuina atu
  3. Rate only the service delivery channel that you’ve used. For example - if you have only used the telephone service delivery channel, please rate this only, and record NA for the other channels. / Fa’amolemole li’o na’o le auaunaga sa e fa’aogaina mai se Matāgaluega/Ofisa a le Malo. Fa’ata’ita’iga - Afai o le au’aunaga sa e mo’omia sa fa’aogaina ai le vala’au ile telefoni,  li’o na’o le vaega lea, ae tu’u le Lē A’afia mo isi vaega e te silafia e te le’i fa’aogaina.
  4. If you’ve used different services within the indicated timeframe, please complete more than 1 survey for each service. / Afai sa e fa’aogaina ni au’aunaga e sili atu ma le tasi, fa’amolemole fa’atumu isi pusa o lo’o i lalo ifo mo ia au’aunaga fa’aopoopo.
  5. If you would like to make additional comments on your ratings or suggestions for improvement, please use the space provided. / Afai o lo’o i ai ni isi fa’amatalaga fa’aopoopo e fia tu’uina mai e fa’atatau i le au’aunaga sa e fa’aogaina, fa’amolemole tali le fesili 14 e fa’amauina ai ia fa’amatalaga.
  6. Refer to Annex 1 for a complete list of Government agencies to assist you with your answers. / Fa’amolemole taga’i ile Pepa Fa’apipi’i Numera 1. o lo’o lisiina atu ai Matāgaluega ma Ofisa a le Malo mo le fa’afaigofieina o le tali’ina o fesili.
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Public Administration Sector Coordination